FAQ

1. Where’s my order?

Once your order ships (typically within 1-3 business days), we’ll send you an email with a tracking code. Click the link in the email to track your package every step of the way. Or scroll down to the footer of the webshop and click on 'Track your order'.

Need more help? Reach out anytime at info@celest-toronto.com .we’re here to help you.

2. When will my order arrive?

Estimated delivery times:

  • Canada: 6-12 business days

3. How long does it take to get a refund?

Refunds are processed within 7 business days after we receive and inspect your return. Funds will be credited back to your original payment method. Have questions? Email us at info@celest-toronto.com.

4. How do I make a return?

Returning an item is simple:

  1. Email us at info@celest-toronto.com within 14 days of delivery, including your order number and reason for return.
  2. Follow the return instructions provided by our team.

For more details, see our Refund Policy.

5. What’s your return policy?

Returns are accepted within 30 days of delivery. Items must:

  • Be unused
  • Be in their original packaging
  • Be in the same condition as when received

Return shipping costs are covered by the customer unless the item is defective or incorrect. For more details, see our Refund Polic

6. How do I find my size?

Every product page includes a size guide with detailed measurements and tips to help you find the perfect fit.

7. Can I change or cancel my order?

We accept cancellations within 2 hours of placing the order. After this period, your order will begin processing, and cancellations may not be possible.

Need help? Email us at info@celest-toronto.com, and we’ll do our best to assist.

8. I entered the wrong shipping address. What should I do?

Mistakes happen! Email us at info@celest-toronto.com as soon as possible. If your order has already shipped, we’ll guide you on the next steps.

9. I didn’t receive an order confirmation. What should I do?

Order confirmations are sent immediately after purchase. If you don’t see it, check your spam or junk folder. Still missing? Email us at info@celest-toronto.com, and we’ll resend it right away.

10. What if my order arrives damaged?

If your item arrives damaged, email us at info@celest-toronto.com with photos and your order number. We’ll resolve the issue quickly and ensure you’re satisfied.

11. How can I contact you?

We’re here to help! Email us anytime ati info@celest-toronto.com, and we’ll aim to respond within 24 hours.

12. What payment methods do you accept?

  • PayPal
  • Mastercard
  • Visa
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay